Fewer no-shows. Cleaner claims. A calendar that fills itself.
I'm Roldan Concon, a HIPAA-trained Medical Virtual Assistant with 10+ years supporting U.S. healthcare teams. I take scheduling, insurance verification, and billing follow-up off your plate, then automate the busywork with GoHighLevel so nothing slips through the cracks.
Watch my 90-second intro
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Your team went into healthcare to care for patients, not to chase paperwork
The phone never stops
Your front desk is buried in calls, confirmations, and reschedules. Patients sit on hold, follow-ups get skipped, and every missed confirmation becomes tomorrow's no-show.
Denials that shouldn't happen
Eligibility that wasn't verified up front turns into denied claims, rework, and delayed revenue. Your billers spend their week fixing problems that a 5-minute check would have prevented.
Leads quietly leak away
New patient inquiries and sales leads come in, then wait days for a reply. Without a follow-up system, the people you already paid to attract book with someone who answered faster.
There is a fix that doesn't involve hiring another full-time employee: one experienced medical VA, backed by automation, covering all three.
Two ways I keep your practice full and your back office calm
Hire me for one lane or both. Most clients start with admin support, then add automation once they see what it saves.
Reliable, HIPAA-compliant daily operations support, done right the first time.
- Patient scheduling & confirmations: calendars managed, reminders sent, no-shows reduced
- Insurance eligibility & benefits verification: coverage confirmed before the visit, denials prevented
- Medical billing & RCM support: claim status checks, follow-ups, prior authorization support
- EMR/EHR records management: accurate, organized, HIPAA-compliant documentation
- Patient & provider communication: warm, professional, and documented
GoHighLevel systems that follow up, book, and report, even while you sleep.
- GoHighLevel CRM setup & management: every lead and patient tracked in one place
- Appointment setting & lead follow-up: inquiries answered fast and booked onto your calendar
- Workflow automation (Make & Zapier): reminders, recalls, review requests, and intake on autopilot
- Funnels & landing pages: patient acquisition pages built in GoHighLevel
- Dashboards & reporting: see exactly what's working, every week
Over a decade resolving eligibility, claims, and benefits cases for members of major national U.S. health plans, in full HIPAA compliance.
What that experience looks like in practice
Built automations that cut repetitive admin work
For a U.S. specialty clinic (name withheld under NDA), I designed workflow automations that significantly reduced repetitive administrative tasks, and built the dashboards leadership used to track the gains.
Trusted with the hardest cases, and promoted for it
At Alorica, I was promoted to Service Recovery Specialist: the person escalated claims, billing, and benefits disputes get routed to. I resolved complex cases, improved first-contact resolution, and briefed clients directly.
A decade of insurance & claims fluency
Eligibility, COB, EOBs, deductibles, prior auths, denial follow-up: I've explained and resolved them thousands of times across multiple U.S. health plans. Your patients get clear answers; your billers get clean handoffs.
From first call to fully delegated in days, not months
Get your free discovery call
We spend 30 minutes mapping where your practice loses time and revenue: scheduling gaps, denial patterns, follow-up leaks. You get honest recommendations even if we don't work together.
Receive your custom support plan
Within 48 hours you receive a clear plan: which tasks I take over, which workflows get automated, hours, tools, and a HIPAA-compliant handoff process. No vague retainers.
Delegate and watch it run
I onboard into your systems within days and send weekly reports, so you always know what got done. You stay focused on patients; I keep the machine running.
Hi, I'm Roldan Concon, your practice's calmest team member
I've spent over a decade inside U.S. healthcare operations: verifying insurance, untangling claims, calming frustrated patients, and keeping records audit-ready. I started on the phones handling high-volume member support, earned a promotion into service recovery (where the toughest escalations landed on my desk) and then moved into dedicated medical virtual assistance for U.S. practices.
Along the way I noticed the same pattern everywhere: great clinical teams drowning in preventable admin. So I added a second skill set (GoHighLevel CRM, Make, and Zapier automation) to not just do the work, but make the work smaller.
- Medical Virtual Assistant Certificate: Pro VA (2023)
- Medical VA & Medical Billing Certificate: VAs of the Future (2024)
- GoHighLevel CRM & Workflow Automation: ongoing professional development
- Associate Degree in Computer Technology: Asian Institute of Computer Studies
What teams say about working with me
"Roldan took over our eligibility checks and appointment confirmations, and the difference showed up in the first month: fewer no-shows and far fewer billing surprises."
"The GoHighLevel follow-up system he built means no lead sits unanswered anymore. It books consultations for us around the clock."
"Claims follow-up used to eat two days of my week. Roldan handles it now, keeps notes our billers actually trust, and flags issues before they become denials."
Everything you'd want to know before we talk
Do you work U.S. business hours?
How do you handle patient data and HIPAA?
Which EMR and billing systems do you know?
Can you do sales and CRM work for non-medical businesses?
What does an engagement look like?
How fast can you start?
Pick a time that works for you
30 minutes, free, no commitment. We'll map where your practice is losing time and revenue, and you'll leave with a concrete plan either way.
Still thinking it over?
Every week without a system costs you no-shows, denials, and unanswered leads. One free call shows you exactly what to fix first.
Get Your Free Discovery Call →